Frequently asked questions

Most orders are delivered within 5–10 business days after purchase, provided the products are in stock. For customers in Sydney, delivery is generally around 5 business days.

Delivery times may vary depending on your location, product availability, courier schedules, and other factors. If you have a specific renovation or installation deadline, we recommend contacting our team before ordering so we can confirm the expected timeframe.

We work with a range of major freight carriers and trusted local courier partners to deliver bathroom products across Australia.

The delivery options available for your order will depend on your location and the products purchased. You can select the applicable delivery method during checkout.

Delivery fees depend on your location, order, and the products being shipped. The available delivery options and costs will be calculated during checkout.

We may also offer free delivery on qualifying orders, depending on your location and order value. For the most accurate delivery cost, please check the shipping options at checkout or contact our team for assistance.

Yes. Delivery insurance is included with orders we dispatch, providing protection for your products while they are in transit.

If your order arrives damaged, please contact us within 24 hours of delivery or collection and provide clear photos of the damage. Prompt notification helps us assess the issue and arrange the appropriate claim or replacement.

Approximately 90% of our products are generally in stock and available for dispatch. However, stock levels can change frequently, especially for popular bathroom products and larger renovation orders.

If you’re purchasing products for a time-sensitive project, we recommend contacting our team to confirm stock availability before placing your order.

If an item becomes unavailable after your purchase, we’ll contact you to discuss the available options, including suitable alternatives or the expected restock date.

If a product you have ordered is unavailable, our team will provide an estimated restock or arrival timeframe where available.

We can also recommend a comparable product that is currently in stock. If an alternative isn't suitable, you can request a full refund for the affected out-of-stock item.

We’ll work with you to find the most suitable solution and minimise delays to your bathroom project.

Please inspect your products as soon as possible after delivery or collection.

If you discover any damage, contact us within 24 hours and provide clear photos of the affected product and packaging. This allows our team to assess the issue and arrange the appropriate resolution, including a replacement where applicable.

Damage reported after the 24-hour period may not be eligible for a replacement or refund.

We also strongly recommend checking all products before installation. Once a product has been installed, it is considered to have been accepted as being in suitable condition.

For damaged products, please contact info@bathwareplus.com.au.

Eligible products can be returned or exchanged within 14 days of delivery or collection, provided they are unused, in saleable condition, and returned with their original packaging.

A 20% restocking fee applies to eligible returns and exchanges.

If you request a cancellation, return, or exchange within 24 hours of placing your order, we may be able to process it without the restocking fee.

Returns or exchanges requested after the 14-day period are not accepted. Some products may also have specific exclusions or conditions, so please contact our team before arranging a return.

Yes. If you're planning a complete bathroom renovation, our team can discuss a customised package quote based on the products required for your project.

We also offer trade accounts for eligible industry professionals, which may provide access to exclusive pricing and other trade benefits.

If you regularly purchase bathroom products for renovation or building projects, we recommend registering for a trade account to explore the available benefits.

Yes. Products purchased from our store are covered by the applicable manufacturer or supplier warranty.

Warranty periods, coverage, and conditions vary between brands and products. We recommend checking the warranty information provided with the individual product or contacting our team if you need clarification before purchasing.

Please note that warranty coverage may be subject to specific conditions and exclusions. We recommend reviewing the applicable warranty information before installation.