Last updated: 7 September 2026
Bathware Plus ("Bathware Plus", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit or use our website at https://www.bathwareplus.com.au (the "Website") and interact with our products, services, forms, and other online features.
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
We may collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you browse or interact with our Website.
The information we collect depends on how you use our Website and may include:
Personal Information
When you contact us, create an account, place an order, request information, or use certain features of our Website, we may collect information such as:
- First and last name
- Email address
- Phone number
- Billing and delivery address
- City, state, and postcode
- Order and transaction information
- Information you provide when contacting our customer service team
- Any other information you voluntarily submit through our Website
We only request information that is reasonably necessary for us to provide our products and services, process orders, respond to enquiries, and operate our business.
Website and Usage Information
When you visit our Website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Time spent on individual pages
- Referring website or source
- Website interactions and navigation activity
- Other diagnostic and technical information
This information helps us understand how visitors use our Website and identify opportunities to improve its performance, usability, and security.
2. Cookies and Tracking Technologies
Bathware Plus may use cookies and similar technologies to provide a better browsing experience, remember your preferences, understand how visitors use our Website, and improve our services.
Cookies are small text files stored on your device when you visit a website. Depending on their purpose, cookies may help us:
- Keep the Website functioning correctly
- Remember your preferences and settings
- Understand how visitors navigate our Website
- Improve Website performance and functionality
- Analyse traffic and Website usage
- Support security and fraud prevention
We may use different types of cookies, including:
Essential Cookies
These cookies are necessary for certain Website functions and features to operate correctly.
Preference Cookies
These cookies allow the Website to remember choices and preferences you have previously made.
Analytics Cookies
These cookies help us understand Website traffic and visitor behaviour so we can improve our Website and services.
Security Cookies
These cookies may be used to help protect our Website and users against security threats and potentially harmful activity.
You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality or availability of some Website features.
3. How We Use Your Information
Bathware Plus may use the information we collect for legitimate business and operational purposes, including to:
- Process and fulfil orders
- Provide products and services
- Respond to enquiries and customer support requests
- Communicate with you about your orders or enquiries
- Maintain and improve our Website
- Improve our products, services, and customer experience
- Personalise certain aspects of your Website experience
- Understand Website usage and visitor behaviour
- Monitor Website performance
- Detect, prevent, and investigate fraud, misuse, or security issues
- Troubleshoot technical problems
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the reason it was originally collected, unless permitted or required by law.
4. How We Share Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our products and services.
These third parties may include service providers that assist us with:
- Website hosting and technical services
- Payment processing
- Order fulfilment and delivery
- Shipping and logistics
- Website analytics
- Customer support
- Marketing and communications
- Website security
- Other services required to operate our business
Where third-party service providers process information on our behalf, we take reasonable steps to ensure that they handle the information appropriately and only use it for the purposes for which it was provided.
We may also disclose information where required or permitted by applicable law.
5. International Data Transfers
Some of our service providers, technology platforms, or third-party services may operate or store information outside Australia.
As a result, your personal information may be transferred to and processed in countries outside Australia. Privacy and data protection laws in those countries may differ from Australian requirements.
Where personal information is transferred overseas, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
6. Legal Disclosure
Bathware Plus may disclose personal information where we reasonably believe that disclosure is necessary to:
- Comply with a legal or regulatory obligation
- Respond to a lawful request from a government authority
- Protect our rights, property, or legal interests
- Protect the safety of our customers, users, or the public
- Detect, prevent, or investigate fraud, unlawful activity, or misuse
- Establish, exercise, or defend legal claims
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we use reasonable security measures, we cannot guarantee the absolute security of information transmitted to or stored by us.
8. Third-Party Service Providers and Analytics
Bathware Plus may use trusted third-party providers to help operate our Website, analyse Website traffic, improve performance, and provide services to our customers.
These providers may process certain information on our behalf as part of the services they provide.
Google Analytics
We may use Google Analytics to understand how visitors interact with our Website. Google Analytics may collect information such as Website traffic, page views, device information, and general usage patterns.
The information collected through Google Analytics helps us understand Website performance and improve the customer experience.
Google may process information in accordance with its own privacy practices. You can learn more about how Google handles information through Google's Privacy Policy.
You may also be able to limit or disable certain analytics tracking through your browser settings or available Google opt-out tools.
9. Links to Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
If you follow a link to another website, that website will have its own privacy policy and terms of use. We recommend reviewing the privacy policy of any third-party website you visit.
Bathware Plus is not responsible for the privacy practices, security, content, or policies of third-party websites that we do not operate or control.
10. Children's Privacy
Our Website is not specifically directed towards children under the age of 18, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us. If we become aware that we have collected such information, we will take reasonable steps to review and remove it where appropriate.
11. Accessing and Updating Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.
We may need to verify your identity before processing a request involving your personal information.
If you believe that we have mishandled your personal information or you have a privacy-related concern, please contact us using the details below.
12. Changes to This Privacy Policy
Bathware Plus may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or legal requirements.
When changes are made, we will publish the updated Privacy Policy on this page and update the "Last updated" date at the top of the policy.
We recommend reviewing this page periodically to stay informed about how we handle personal information.
13. Contact Bathware Plus
If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about how your personal information is handled, please contact us:
Bathware Plus
Phone: 1300 30 90 26
Email: info@bathwareplus.com.au
Website: www.bathwareplus.com.au
We will endeavour to respond to privacy enquiries within a reasonable timeframe.
